Customer Success in the Age of AI - Tony Pante

In this episode of The Emblazers: B2B Leaders Igniting Revenue, Amanda and Tim are joined by Tony Pante, SVP Global Leader – Business Suite CSM at SAP, to explore the rising role of customer success as a critical revenue growth function.

Tony shares how SAP is transforming its CS organization to drive adoption, retention, and expansion—backed by disciplined processes, data-driven playbooks, and integrated technology like Gainsight and AI tools. From hiring hospitality pros and journos to rethinking business reviews and self-service, Tony reveals how to build a modern CS org that’s proactive, scalable, and focused on value realization.

This conversation is packed with real-world insights for leaders looking to elevate CS from a support function to a true commercial growth lever.

Tune in to learn:

• Why SAP is investing in CS as a key revenue growth driver
• How to scale customer success across high-touch and digital segments
• The role of AI in enabling proactive, personalized support at scale
• How to build and coach teams for growth mindset and service excellence
• Business reviews, self-service, and other tools that drive renewal and expansion

Links and Resources:

• Connect with Tony Pante, Amanda, and Tim
• Learn more about SAP 
• Subscribe to The Emblazers for more executive-level insights
• Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today!

Learn About Tony Pante

Tony Pante, is Senior Vice President, Global Leader – Business Suite CSM at SAP,
focused on helping customers drive value from their cloud solutions. He has over 25 years’ experience driving change across large and small businesses globally. He has extensive experience in driving strategy to execution, leveraging analytics and data to drive performance change, developing high performing teams, and developing servant leaders. Tony holds an MBA from Harvard Business School. He’s passionate about developing new leaders of the future to better serve their team members and
customers in our fast-paced digital world.

 

Learn about Amanda DeVlugt

A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.

 

Learn about Tim Riesterer

As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

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