The Truth Behind "No Decision" Buyers - Ted McKenna

In this episode of The Emblazers: B2B Leaders Igniting Revenue, host Amanda DeVlugt and resident expert Tim Riesterer delve into the groundbreaking insights of The JOLT Effect with its co-author, Ted McKenna. This conversation explores the science behind buyer indecision and how sales teams can navigate it effectively to drive better outcomes.

Ted shares key findings from his research, reframing the concept of "no decision" as buyer indecision—a challenge that can be addressed with the right strategies. From the psychology of hesitation to actionable techniques that empower buyers to overcome uncertainty, this episode is a must-listen for sales leaders seeking to convert stalled deals into wins.

Tune in to learn:

• Why indecision is often misinterpreted and how to address it strategically
• The core principles of the JOLT Effect and how to apply them in your sales process
• Practical tips for nudging buyers toward confident decisions

Links and Resources:

• Connect with Ted McKenna, Amanda, and Tim
• Learn more about The JOLT Effect and The Activator Advantage
• Subscribe to The Emblazers for more episodes with top thought leaders.
• Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today
• Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA

Learn about Ted McKenna
Our guest today, Ted McKenna, is a co-author of The JOLT Effect: How High Performers Overcome Customer Indecision and the upcoming book, The Activator Advantage: What Today's Rainmakers Do Differently, set for April 2025 release. He is a sought-after speaker and advisor to sales, business development, and customer experience teams around the world. Ted is an accomplished researcher with work appearing frequently in the pages of Harvard Business Review. Ted is now Co-Founder and CEO of Selling Innovations, as well as a founding partner of DCM Insights. Prior to co-founding DCMi, Ted held numerous executive leadership positions in product, strategy, research, advisory, and enablement for Tethr, Russell Reynolds, and CEB (now, a part of Gartner). 

Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.

Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

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