The Emblazers Show

Why Strategic Customer Engagement Protects Growth - Betsy Westhafer

In this episode of The Emblazers: B2B Leaders Igniting Revenue, host Abby Kerr introduces a conversation between resident expert Tim Riesterer and Betsy Westhafer, founder and CEO of The Congruity Group.Betsy is a recognized leader in strategic customer engagement, helping B2B executives design and execute executive customer advisory boards, roundtables, and think tanks that drive measurable impact. Her clients consistently achieve 100% retention and double-digit account growth by bringing C-suite voices to the table and turning insight into strategy.Betsy explains why customer advisory boards are not only alive but more critical than ever, especially as boards and private equity firms mandate deeper executive-level engagement. From creating true two-way dialogue to structuring post-meeting follow-ups that prove ROI, she shares practical, high-value lessons for leaders who want to elevate relationships and de-risk their businesses.
Tune in to learn:
Why C-suite engagement is no longer optional for growth-minded companies
How to design executive forums that deliver mutual value (not a disguised sales pitch)
What actually attracts senior decision-makers to the table
How to measure success with metrics that matter: retention, expansion, and acquisition
The critical role of post-meeting follow-up in proving ROI and strengthening relationships
Links and Resources
Connect with Abby Kerr
Connect with Tim Riesterer
Connect with Betsy Westhafer
Subscribe to The Emblazers for more episodes with top revenue thought leaders
Check out the Emblaze revenue community at https://emblazegrowth.com and start a membership today
Follow Emblaze on LinkedIn for event invitations, video clips, and insights you can use to enhance sales performance
Learn about Betsy Westhafer
Betsy Westhafer is the Founder and CEO of The Congruity Group, where she helps B2B executives strategically engage with their most valuable customers through Executive Customer Advisory Boards and Executive Roundtables. After 25 years in business, Betsy recognized her true passion: designing and executing customer advisory boards and executive roundtables that deliver measurable results for high-growth organizations. Her clients consistently achieve 100% customer retention and double-digit account value growth. She's also the author of ProphetAbility: Planning Your Disruptive Future and is recognized as a thought leader in strategic customer engagement, having won the International Torch Award for Ethics. Today, Betsy helps companies gain critical market insights directly from the executives who shape their industries, enabling organizations to innovate, grow, and stay ahead of market disruption. 
Learn about Abby Kerr
As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background that spans brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

Leading Through Complexity in the CSO Role - Larry Shurtz

In this episode of The Emblazers: B2B Leaders Igniting Revenue, host Abby Kerr kicks off Season 2 with an unmissable conversation between resident expert Tim Riesterer and Larry Shurtz, Chief Sales Officer at Genesys. With more than three decades of sales leadership experience at companies like Salesforce, Confluent, and Genesys, Larry has shaped high-performing teams and driven billions in recurring revenue.Larry shares what it really means to be a Chief Sales Officer in today’s environment—where the role has evolved far beyond “chasing the number” to become the architect of strategic growth. He dives into how CSOs must align cross-functionally with marketing, product, and customer success, while also mastering the complexity of current buying behavior and talent challenges.Whether you’re an aspiring sales leader, a current CSO, or an executive tasked with driving predictable growth, this episode delivers clear insights into leading teams, retaining top talent, and building customer value in a world where differentiation is harder than ever.
Tune in to learn:
Why the CSO role has become accountable for all of strategic growth, not just sales numbers
How to extract real insights from data instead of drowning in it
The key traits Larry looks for when hiring sales leaders
Why servant leadership has become his most effective style
How to sell value (not just price) in a market where buyers are overwhelmed by noise
Links and Resources
Connect with Abby Kerr
Connect with Tim Riesterer
Connect with Larry Shurtz
Subscribe to The Emblazers for more episodes with top revenue thought leaders
Check out the Emblaze revenue community at https://emblazegrowth.com and start a membership today
Follow Emblaze on LinkedIn for event invitations, video clips, and insights you can use to enhance sales performance
Learn about Larry Shurtz
Larry Shurtz is a seasoned sales leader with over three decades of experience in the technology sector. As Chief Sales Officer at Genesys, he has driven the company's cloud solutions to record growth, achieving $1.4 billion in annual recurring revenue. Prior to Genesys, Larry led a 1,300-member team at Salesforce, generating $2.1 billion in revenue, and played a pivotal role at Confluent, steering the company to a $600 million annual recurring revenue milestone. Larry holds a degree from the University of Arizona and is based in Irvine, California.
Learn about Abby Kerr
As Director of Content & Community at Emblaze, Abby Kerr designs content experiences that spark conversations and strengthen the connective tissue between B2B revenue leaders. With a background that spans brand voice strategy, enterprise B2B content, and education, she brings a sharp eye for nuance and a deep understanding of how people learn and grow. A champion of insight-driven storytelling and peer-to-peer learning, Abby helps make Emblaze a place where leaders don’t just consume content—they contribute to it. She’s also a warm, un-shy introvert who reads fiction, asks big questions, and drinks her coffee black.Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.
 

Women in Sales Leadership and Embracing Diversity - Kristen Twining

In this episode of The Emblazers: B2B Leaders Igniting Revenue, host Amanda (Tim was out for the day) sits down with Kristen Twining, SVP of National Sales at FireMon, to have an honest and empowering conversation about closing the gender gap in B2B sales leadership.
Kristen shares lessons from her own rise through the tech sales ranks, including how she’s helping the next generation of women build confidence, access leadership opportunities, and thrive in competitive environments. From building inclusive hiring practices to advocating for emotional intelligence as a sales superpower, Kristen offers practical advice for both aspiring leaders and executives seeking to drive real change in their organizations.
Whether you're a sales leader looking to support more diverse teams or an up-and-coming rep looking for your next step, this episode delivers both inspiration and action.
Tune in to learn:
What’s behind the 12% drop-off for women in tech sales leadership
How to coach and hire for emotional intelligence—especially empathy and active listening
The mindset and tactics Kristen has used to grow her career in a male-dominated industry
Why the “traditional sales playbook” needs an upgrade
Simple but powerful actions senior leaders can take to lift up the next generation
Links and Resources:
Connect with Amanda
Connect with Kristen
Subscribe to The Emblazers for more episodes with top thought leaders.
Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn about Kristen TwiningKristen Twining is a powerhouse in enterprise technology sales and a respected executive leader. As Senior Vice President of Sales for the Americas at FireMon, she's known for transforming organizations and driving exceptional growth across markets. Kristen has built her reputation on turning ambitious visions into reality, leading large-scale transformations, and developing high-performing teams that consistently deliver outstanding results. She brings that same bold energy and strategic insight to our conversation today.Learn about Amanda DeVlugt A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 

What 150 Sales Studies Say About High Performers - Drs. Peter Kerr and Leff Bonney

In this episode of The Emblazers: B2B Leaders Igniting Revenue, Amanda, Tim, and special guest co-host Dr. Leff Bonney sit down with Dr. Peter Kerr, a sales performance researcher and university professor, to unpack the key findings from his landmark meta-analysis of 150 academic sales studies spanning the last decade.
Dr. Kerr reveals what consistently separates high-performing salespeople from the rest—across industries, selling motions, and sales roles. From task-specific confidence to inter-organizational savvy, Peter outlines the capabilities that matter most, which ones are coachable, and how sales leaders can build scalable success with average teams. He also shares which traits are native and must be hired for, and how that changes based on your go-to-market model.
This conversation is a must-listen for B2B sales leaders, enablement pros, and revenue strategists seeking science-backed insights to guide hiring, training, and team design.
Tune in to learn:
Why confidence in the job (not just yourself) is a top predictor of sales success
The two types of sales skills: which ones to coach, which ones to hire for
Why great sales orgs design teams around hard trade-offs—not unicorn reps
What’s emerging around AI, analytical skills, and tech fluency in modern selling
How to identify and coach for task-specific self-efficacy in your reps
Links and Resources:
Connect with Tim, Amanda, Dr. Leff Bonney, and Dr. Peter Kerr
Subscribe to The Emblazers for more episodes with top thought leaders.
Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn about Dr. Peter KerrDr. Peter Kerr is a seasoned expert in salesforce strategy and performance, with over 25 years of experience in strategic planning, marketing, and leadership roles. Formerly the Vice-President of Marketing for Bell Canada’s Small and Medium Business division, he managed a $1.2 billion portfolio and led a team of 150. Peter has worked across diverse industries, including telecommunications, cloud services, and financial services. He holds a PhD from Cranfield University in England and an MBA from the University of Western Ontario, where he earned recognition as an Ivey Scholar. Currently teaching at the University of New Brunswick, Peter recently explored how sales skills have evolved over the past two decades, uncovering fascinating insights into what drives success today.Learn about Dr. Leff BonneyLeff Bonney, Ph.D., is a behavioral scientist and Associate Professor of Sales and Marketing at Florida State University Sales Institute, which he also founded. Leff spent a decade in sales and sales management roles before becoming a leading sales researcher specializing in customer selection as well as adaptive sales strategies and methodologies. He is the Research Director at Emblaze, the leadership insights community powered by Corporate Visions. Most recently, he hosted the global collegiate sales competition for undergraduate business majors, so he really has his finger on the pulse of what new sellers are learning. Learn about Amanda DeVlugt A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions. Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

The Truth Behind "No Decision" Buyers - Ted McKenna

In this episode of The Emblazers: B2B Leaders Igniting Revenue, host Amanda DeVlugt and resident expert Tim Riesterer delve into the groundbreaking insights of The JOLT Effect with its co-author, Ted McKenna. This conversation explores the science behind buyer indecision and how sales teams can navigate it effectively to drive better outcomes.
Ted shares key findings from his research, reframing the concept of "no decision" as buyer indecision—a challenge that can be addressed with the right strategies. From the psychology of hesitation to actionable techniques that empower buyers to overcome uncertainty, this episode is a must-listen for sales leaders seeking to convert stalled deals into wins.
Tune in to learn:
Why indecision is often misinterpreted and how to address it strategically
The core principles of the JOLT Effect and how to apply them in your sales process
Practical tips for nudging buyers toward confident decisions
Links and Resources:
Connect with Ted McKenna, Amanda, and Tim
Learn more about The JOLT Effect and The Activator Advantage
Subscribe to The Emblazers for more episodes with top thought leaders.
Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn about Ted McKennaOur guest today, Ted McKenna, is a co-author of The JOLT Effect: How High Performers Overcome Customer Indecision and the upcoming book, The Activator Advantage: What Today's Rainmakers Do Differently, set for April 2025 release. He is a sought-after speaker and advisor to sales, business development, and customer experience teams around the world. Ted is an accomplished researcher with work appearing frequently in the pages of Harvard Business Review. Ted is now Co-Founder and CEO of Selling Innovations, as well as a founding partner of DCM Insights. Prior to co-founding DCMi, Ted held numerous executive leadership positions in product, strategy, research, advisory, and enablement for Tethr, Russell Reynolds, and CEB (now, a part of Gartner). Learn about Amanda DeVlugt A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions. Learn about Tim Riesterer As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

The Updated Science of Effective Sales Discovery - Catherine Alexander

In this episode of The Emblazers: B2B Leaders Igniting Revenue, Amanda (flying solo without Tim today) welcomes Catherine Alexander, a globally recognized sales performance expert, to explore one of the most misunderstood skills in selling: discovery.
Drawing from neuroscience, sales research, and years of experience coaching global teams, Catherine breaks down why most sellers are stuck in “interrogation mode”—asking surface-level questions, rushing to solutions, and missing real insight into buyer needs. Instead, she challenges revenue teams to embrace “professional curiosity,” a mindset shift that transforms discovery into an ongoing conversation, not a checklist.
This episode is packed with practical frameworks and fresh takes for sellers, enablement leaders, and frontline managers looking to upgrade their discovery conversations and uncover real buyer value.
Tune in to learn:
Why “sales discovery” needs a rebrand—and how to think differently about it
The two outcomes every discovery conversation should drive
How to coach your team to ask better questions (and actually listen to the answers)
What happens when you stop listening to pitch—and start listening to ask
Catherine’s practical framework for moving from shallow questions to deep insight
Links and Resources:
Connect with Catherine and Amanda
See and download the slide Catherine references during the episode
Subscribe to The Emblazers for more expert-driven insights
Learn about membership in the Emblaze revenue community by Corporate Visions
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
 
Learn About Catherine Alexander
Catherine Alexander is a sales performance expert who helps global sales professionals transform their results. Drawing from the fascinating world of brain science and behavioral psychology, she guides sales teams to forge deeper client connections and achieve breakthrough outcomes. As a facilitating consultant at Corporate Visions, Catherine creates dynamic, interactive workshops that spark lasting change in sales professionals. Her unique approach combines cutting-edge research with practical techniques, helping participants step out of their comfort zones and unlock their full potential. With a gift for creating safe spaces where real transformation can occur, Catherine has helped countless sales teams across the globe reimagine what's possible in their client relationships and revenue goals. 
 
Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

Embracing the Natural Tension of Negotiation - Saad Saad

In this episode of The Emblazers: B2B Leaders Igniting Revenue, Amanda and Tim are joined by Saad Saad, negotiation consultant, author, and educator, to break down the myths, science, and modern-day mindset behind successful sales negotiations.
Drawing from his book In The Lead, Saad explains why every sales conversation is a negotiation—and why it’s time to stop thinking of negotiation as something that happens only at the end of the deal. He reveals how tension can be a tool, not a threat, and shares a repeatable framework that sellers can use to build confidence, defend value, and close more deals faster.
This episode is full of practical advice, fresh research, and powerful reframes for revenue leaders and sellers alike.
Tune in to learn:
Why negotiation isn’t a moment—it’s a mindset
How to use healthy tension to unlock creativity and stronger outcomes
The three rules of effective concessions—and what most reps get wrong
Why AI can support negotiation prep, but human conversations win deals
How to reframe negotiation as an outcome-based conversation from day one
Links and Resources:
Connect with Saad Saad, Amanda, and Tim
Get his book In The Lead
Subscribe to The Emblazers for more expert-driven insights
Learn about membership in the Emblaze revenue community by Corporate Visions
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn About Saad Saad
Saad Saad is a negotiation consultant, author, and educator who helps sales professionals close deals faster, secure better margins, and win more business using science-backed strategies. He is the author of In the Lead, a practical guide to mastering sales negotiations, and has taught negotiation courses at Columbia University, the City University of New York, and Pace University. Through workshops and tailored coaching, Saad empowers sales teams to achieve measurable results. Learn more about his work at stepinthelead.com.
 
Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

Emblaze Revenue Summit 2025 Top Takeaways

In this episode of The Emblazers: B2B Leaders Igniting Revenue, hosts Amanda and Tim reunite to recap the highlights, top takeaways, and powerful trends from Emblaze Revenue Summit 2025 in Denver.
With 600 revenue leaders gathered, this year’s Summit brought together CROs, CXOs, and practitioners to tackle the biggest questions in B2B growth today—navigating risk, overcoming indecision, standing out in a saturated market, and balancing AI innovation with distinctly human skills. Amanda and Tim break down key moments from the event, including insights from Nasdaq President Nelson Griggs, research from Dr. Leff Bonney and Dr. Carmen Simon, and lively CRO and C-Suite panels.
Whether you were there or missed it, this episode gives you the inside look at the conversations shaping the future of revenue leadership.
Tune in to learn:
Why customer loyalty is your biggest asset in uncertain times
How distinctly human skills like creativity and curiosity are your new sales superpowers
What CXOs really think about risk and decision-making
How active listening actually works (and when it backfires)
The mindset shifts CROs are making to unify sales, marketing, and customer success
Links and Resources:
Connect with Amanda and Tim
Subscribe to The Emblazers Show for more expert-driven insights
Learn about membership in the Emblaze revenue community by Corporate Visions
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

Electrifying Sales Teams for a Single Vertical - Jenny Dingus

In this episode of The Emblazers: B2B Leaders Igniting Revenue, hosts Amanda and Tim sit down with Jenny Dingus, Senior Vice President of Global Sales at Clio—a fast-growing, values-led SaaS company revolutionizing the legal tech space.
Jenny shares how Clio has achieved explosive growth by breaking down silos across sales, marketing, and customer success, and scaling a unified commercial team built on shared goals and a strong cultural foundation. With a commitment to customer-centricity, cross-functional collaboration, and inclusive leadership, Clio has created a model for modern revenue organizations.
Jenny opens up about Clio’s eight core values, how they guide every decision, and why investing in enablement, coaching, and tech stack optimization fuels both performance and purpose.
Tune in to learn:
Why cross-functional alignment between sales, marketing, and CS is Clio’s secret sauce
How culture and values can become a strategic growth engine
The role of diverse, next-gen talent in powering Clio’s rocket ship trajectory
How to scale an effective multi-product sales motion in the SMB space
When (and when not) to use AI in a human-first sales process
Links and Resources:
Connect with Jenny Dingus, Amanda, and Tim
Learn more about Clio
Subscribe to The Emblazers for more leadership insights from revenue growth trailblazers
Learn about membership in the Emblaze revenue community by Corporate Visions
Senior B2B revenue executives are invited to join us at Emblaze Executive Retreat, Oct 7-9, in Savannah, GA
Learn About Jenny Dingus
Jenny is the Senior Vice President of Global Sales at Clio. With more than a decade of B2B tech sales leadership experience, Jenny is known for creating an electric team culture across global workforces and driving transformative strategies centered around customer success. At Clio, Jenny is focusing on revenue growth by increasing market share, driving new and existing customer growth, and scaling its world-class Sales team. As a member of Chief—a private membership network focused on connecting and supporting women executive leaders—Jenny is a champion for elevating women in tech leadership, and brings this same passion to life outside of her work. When she’s not trekking outdoors with her kids or cheering on the Georgia Bulldogs (go Dawgs!), you’ll likely find Jenny soaring at 30,000 ft to her next travel destination.
 
Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.

Customer Success in the Age of AI - Tony Pante

In this episode of The Emblazers: B2B Leaders Igniting Revenue, Amanda and Tim are joined by Tony Pante, SVP Global Leader – Business Suite CSM at SAP, to explore the rising role of customer success as a critical revenue growth function.
Tony shares how SAP is transforming its CS organization to drive adoption, retention, and expansion—backed by disciplined processes, data-driven playbooks, and integrated technology like Gainsight and AI tools. From hiring hospitality pros and journos to rethinking business reviews and self-service, Tony reveals how to build a modern CS org that’s proactive, scalable, and focused on value realization.
This conversation is packed with real-world insights for leaders looking to elevate CS from a support function to a true commercial growth lever.
Tune in to learn:
Why SAP is investing in CS as a key revenue growth driver
How to scale customer success across high-touch and digital segments
The role of AI in enabling proactive, personalized support at scale
How to build and coach teams for growth mindset and service excellence
Business reviews, self-service, and other tools that drive renewal and expansion
Links and Resources:
Connect with Tony Pante, Amanda, and Tim
Learn more about SAP 
Subscribe to The Emblazers for more executive-level insights
Check out the Emblaze revenue community powered by Corporate Visions and start a free Insights membership today!
Learn About Tony Pante
Tony Pante, is Senior Vice President, Global Leader – Business Suite CSM at SAP,focused on helping customers drive value from their cloud solutions. He has over 25 years’ experience driving change across large and small businesses globally. He has extensive experience in driving strategy to execution, leveraging analytics and data to drive performance change, developing high performing teams, and developing servant leaders. Tony holds an MBA from Harvard Business School. He’s passionate about developing new leaders of the future to better serve their team members andcustomers in our fast-paced digital world.
 
Learn about Amanda DeVlugt
A veteran of global learning and development, Amanda DeVlugt spent 15 years at Hilton crafting leadership programs and revenue growth strategies that transformed operations across international brands. Her expertise in delivering impactful training has reached over 5,000 professionals through 400+ workshops, while her innovative approach to learning has produced more than 200 educational videos on leadership, engagement, and technical processes. As a trusted advisor to top management companies and a skilled facilitator of agile methodologies, Amanda combines her passion for continuous improvement with a talent for creating transformative learning experiences that drive organizational excellence. Amanda is Director of Member Experience and Success at Emblaze, the revenue leaders’ community powered by Corporate Visions.
 
Learn about Tim Riesterer
As Chief Strategy Officer at Corporate Visions and Chief Research Officer at Emblaze revenue leaders’ community, Tim Riesterer is a pioneering force in developing customer conversations that break through the status quo and drive measurable business results. His innovative approach helps companies craft differentiated messages and deploy them through powerful self-service and sales-directed tools that consistently outperform traditional content strategies. A recognized expert in value creation and capture, Tim enables organizations to transform their customer conversations through proven methodologies that elevate their market position and drive sustainable growth.